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Posted By: Dyonas | May 21st @ 10:31 AM
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I know I already have a thread on a similar theme but this is about getting in contact with someone...... ANYONE who can pick up a damn phone or reply to an e-mail about TechNet subscriptions!  I've been trying since Monday to phone the number listed for the UK on the contact page but it constantly, and I mean every single time I try, rings out after 2 minutes of nobody answering.  The e-mail I sent which stated 2 business days for a reply has now gone past 2 business days without reply and I'm still sitting here no nearer a clue as to what's going on since the status page for my order hasn't budged since Friday.

Has anyone been as unfortunate as me and had similar problems?  If so, what did you do and who did you contact?  At this point I'm pretty much set on cancelling my order, which is a shame, all because I cannot get a single word reply from anybody.  Before it's pointed out, yes I know they could be busy but how busy do you have to be where a phone goes unanswered 3 days straight?  Anyone that can help, please do  :/
Hi Dyonas,

I understand your apparent frustration, but please be patient. It took me a couple weeks to get my subscription sorted, but once I did it was all worth it. Best of luck.

//Josh (Wa)

A couple of weeks??  o_o  I was under the impression that, as it's an online only subscription, it should take a few days at most.  The biggest part of the frustration is that the only two methods of contacting them are a pointless waste of time.  A phone number that does nothing but ring out and an e-mail address that isn't responded to do not inspire great confidence.  Sad

I forgot to tell you, I was going to take you up on your offer but there was a 30% discount code at the TechNet event I went to.

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Comments: 2 | Views: 106